Systems that identify the costs of producing defective units as well as low-quality items that lose sales are called:
A) customer relationship management systems.
B) distribution chains.
C) enterprise resource planning systems.
D) cost of quality systems.

Question

Quizplus · Accepted Answer

Cost of quality systems are designed to identify and manage the costs associated with producing defective units and low-quality items, including the costs related to lost sales due to poor quality.

Systems That Identify the Costs of Producing Defective Units as Well