In the balanced scorecard, the internal business process perspective addresses which of the following questions?
A) "To achieve our mission, how will we sustain our ability to change and improve?"
B) "To succeed financially, how should we appear to our shareholders?"
C) "To satisfy our shareholders and customers, in what business process must we excel?"
D) "To achieve our mission, how should we appear to our customers?"

Question

Quizplus · Accepted Answer

The internal business process perspective focuses on identifying and excelling in the processes that are critical to satisfying shareholders and customers.

In the Balanced Scorecard, the Internal Business Process Perspective Addresses