The matrix used by the quality function deployment to ensure that the voice of the customer is carried throughout the production/delivery process is called the _____.
A)Hidden Factory
B)Quincunx
C)Likert Scale
D)House of Quality

Question

Quizplus · Accepted Answer

The matrix used by the quality function deployment to ensure that the voice of the customer is carried throughout the production/delivery process is called the House of Quality. The House of Quality is a matrix that visually connects customer needs or requirements with specific features and characteristics of a product or service. It is a key tool for translating customer needs into specific, measurable product or service characteristics, and for ensuring that those characteristics are carried throughout the production/delivery process. Options A, B, and C are unrelated to the House of Quality matrix.

The Matrix Used by the Quality Function Deployment to Ensure