Which of the following tools is most likely to be used for establishing technical design requirements that meet customer needs and placing them in subsequent production activities?
A)Likert scale
B)Quality function deployment
C)Cause-and-effect diagram
D)Fault tree analysis

Question

Quizplus · Accepted Answer

Quality function deployment (QFD) is a process that helps to establish technical design requirements that meet customer needs by capturing the Voice of the Customer (VOC) and translating it into specific technical requirements. It then places those requirements into subsequent production activities. The other tools listed (Likert scale, cause-and-effect diagram, and fault tree analysis) are all useful in various stages of the design and development process, but are not specifically focused on establishing technical design requirements and placing them into production activities.

Which of the Following Tools Is Most Likely to Be