If a process is neither capable nor in control,the appropriate first step is to:
A)remove common causes.
B)redesign the equipment.
C)remove sources of special cause variation.
D)determine the process capability index.

Question

Quizplus · Accepted Answer

If a process is neither capable nor in control, it means that there are sources of both common and special cause variation present in the process. The first step is to remove sources of special cause variation, as these are the most unpredictable and damaging to the process. Once these are eliminated, the next step would be to address any common causes of variation that may still be present. Redesigning the equipment or determining the process capability index would come later, once the process is under control and capable.

If a Process Is Neither Capable nor in Control,the Appropriate