Under QFD,all operations of a company are driven by:
A)intraorganizational consensus.
B)the voice of the customer.
C)management directives.
D)Six Sigma principles.

Question

Quizplus · Accepted Answer

QFD, or Quality Function Deployment, is a methodology used to ensure that a company's products or services meet the needs and expectations of its customers. Central to QFD is the concept of the "voice of the customer," which refers to gathering and incorporating customer feedback into all aspects of a company's operations, from product design to customer service. Therefore, under QFD, all operations of a company are driven by the voice of the customer, making choice B the best option.

Under QFD,all Operations of a Company Are Driven By