A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of
A)innovation.
B)restructuring.
C)total quality management.
D)empowerment.

Question

Quizplus · Accepted Answer

This is an example of empowerment, as the bank is giving its tellers more responsibilities and authority to perform a wider range of tasks.

A Bank Allows Its Tellers to Not Only Handle Deposits