How might a service organization best increase the quality of its products or services?
A)by cutting services in order to reduce the cost to consumers
B)by following up after purchase with a personal phone call
C)by focusing on the speed with which service is delivered
D)by outspending competitors on advertising and branding

Question

Quizplus · Accepted Answer

Following up after purchase with a personal phone call can help gather customer feedback, address any issues, and improve service quality based on direct customer input.

How Might a Service Organization Best Increase the Quality of Its