Which of the following is associated with defective products that have been delivered to the customer?
A)Internal failure costs
B)Appraisal costs
C)Downgrading costs
D)External failure costs

Question

Quizplus · Accepted Answer

External failure costs are those associated with defective products that have been delivered to the customer. It includes costs like customer complaints, product recalls, warranty claims, and damage to reputation.

Which of the Following Is Associated with Defective Products That