An advantage of cost of quality measures is that management receives a report where the unit of analysis is:
A)errors.
B)defects.
C)dollars.
D)lost sales.

Question

Quizplus · Accepted Answer

Cost of quality measures are a financial measurement of the costs related to producing a product or service that meets the customer's expectations. Therefore, the unit of analysis is dollars, which helps management understand the financial impact of quality issues on the organization. Choices A, B, and D are all related to non-financial measurements of quality, which may be important but are not the focus of cost of quality measures.

An Advantage of Cost of Quality Measures Is That Management