In services,a measure of quality analogous to defects per unit is:
A) errors per unit.
B) errors per opportunity.
C) defects per transaction.
D) defects per opportunity.
Correct Answer:
Verified
Q45: Regulatory or legal compliance is an example
Q46: A unit of work is the:
A)measure of
Q47: The acronym SMART used to characterize good
Q48: Which of the following is NOT a
Q49: Which of the following is NOT TRUE
Q51: Practical guidelines for designing a performance measurement
Q52: A common process-level measurement,extensively used in Six
Q53: Generally,many organizations classify defects into _ defects,_
Q54: _ uses analytical approaches and technologies such
Q55: Operational improvement is an example of a:
A)customer-focused
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