The Criteria for Performance Excellence for the Malcolm Baldrige National Quality Award should result in all of the following EXCEPT:
A)achieving compliance to quality standards set by CMM levels.
B)delivery of ever-improving value to customers, resulting in improved marketplace success.
C)improvement of overall company performance and capabilities.
D)organizational and personal learning.

Question

Quizplus · Accepted Answer

The criteria for performance excellence for the Malcolm Baldrige National Quality Award are focused on achieving overall organizational excellence, not just compliance with quality standards like those set by CMM levels. The criteria emphasize delivering value to customers, improving organizational performance and capabilities, and promoting organizational and personal learning.