Which of the following represents a point of disagreement between Deming and Juran?
A)Upper management requires training and experience in managing for quality.
B)Change can be accomplished within the organization's existing structure.
C)Commitment by top management is a necessity.
D)Employees need to know who uses their products.

Question

Quizplus · Accepted Answer

Deming believed that change often requires a transformation of the entire organizational structure, whereas Juran believed that change can be accomplished within the existing structure. This is a point of disagreement between the two quality gurus. The other choices listed are areas of agreement between Deming and Juran.

Which of the Following Represents a Point of Disagreement Between