Which Statement Best Applies to Total Quality Management (TQM)

Which statement best applies to total quality management (TQM) ?

A) Quality is machine driven with quality improvements resulting from use of robotic equipment.
B) Quality is an employee-oriented philosophy required by quality engineers.
C) Quality is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
D) Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behaviour.