Sophie does not understand why an employee is not performing his job.She calls him in to have a discussion.According to your text,what is the appropriate process to solve this problem?
A) inform the employee of the problem,followed by the action to be taken and the expectations
B) carefully listen to the employee and then offer constructive criticism
C) carefully listen to the employee and then tell him what your decision is
D) carefully listen to the employee and repeat back what you are hearing

Question

Quizplus · Accepted Answer

The appropriate process involves active listening, which includes carefully listening to the employee and repeating back what you are hearing to ensure understanding and clarity.

Sophie Does Not Understand Why an Employee Is Not Performing