Explain each of the following statements as they apply to modern quality management.
a.Customer service is the rule,not the exception.
b.The absence of defects is a given rather than a source of competitive advantage.

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The Answer of Explain each of the following statements as they apply to modern quality management.
a.Customer service is the rule,not the exception.
b.The absence of defects is a given rather than a source of competitive advantage.

Explain Each of the Following Statements as They Apply to Modern