New management styles associated with total quality include all of the following characteristics EXCEPT:
A)empowering employees.
B)emphasizing postproduction inspection.
C)building quality into work processes.
D)understanding internal customer requirements.

Question

Quizplus · Accepted Answer

Total quality management emphasizes the importance of building quality into work processes, understanding internal customer requirements, and empowering employees. It does not, however, emphasize postproduction inspection as the focus is on preventing defects from occurring in the first place.

New Management Styles Associated with Total Quality Include All of the Following