An important implication that arises out of the forces that influence quality is that quality will take on more of a (n)_____,rather than _____,function.
A)strategic; tactical
B)process; control
C)regulatory; administrative
D)internal; external

Question

Quizplus · Accepted Answer

The forces that influence quality, such as customer expectations and competition, are strategic in nature. Therefore, quality management will need to be more strategic rather than simply a tactical function.

An Important Implication That Arises Out of the Forces That