The creation of separate quality departments in the early 1900s caused:
A)indifference to quality among workers and their managers.
B)upper management to be more knowledgeable about quality.
C)production quality to substantially improve.
D)production efficiency to decline.

Question

Quizplus · Accepted Answer

The creation of separate quality departments led to a division of responsibility, causing workers and managers to become less concerned with quality, assuming it was the quality department's responsibility.

The Creation of Separate Quality Departments in the Early 1900s