A balanced scorecard framework is integrated through four key perspectives.The presentation of these key perspectives on a balanced scorecard from the lowest level perspective to the highest level perspectives is:
A)customer, financial, internal business process, learning and growth.
B)financial, customer, learning and growth, internal business process.
C)learning and growth, internal business process, customer, financial.
D)internal business process, learning and growth, customer financial.

Question

Quizplus · Accepted Answer

The balanced scorecard framework is structured from the lowest level to the highest as follows: learning and growth, internal business process, customer, and financial.

A Balanced Scorecard Framework Is Integrated Through Four Key Perspectives