Janju wanted to change the way things happened in the customer service department.According to Lewin's model Janju must first:
A)Unfreeze
B)Move
C)Maintain the status quo
D)Refreeze
E)Construct a process-engineering group

Question

Quizplus · Accepted Answer

According to Lewin's Change Management Model, the first step in implementing change is "Unfreeze," which involves preparing the organization to accept that change is necessary.

Janju Wanted to Change the Way Things Happened in the Customer