Employing lean principles in the service sector can be challenging because:
A) waiting time in services cannot be reduced.
B) customers often participate in providing services.
C) servicescapes are beyond the control of the company.
D) services have complex and inflexible supply chains.

Question

Quizplus · Accepted Answer

In the service sector, customers often participate in the service delivery process, which can introduce variability and make it challenging to apply lean principles effectively.

Employing Lean Principles in the Service Sector Can Be Challenging