Frequently,as people get used to certain ways of doing things,they view their job in terms of those processes rather than in terms of the business goals of serving customers.

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It is common for people to become so accustomed to performing certain tasks or following specific procedures that they lose sight of why those activities are important in the context of the overall business. This can result in a focus on the process itself rather than on the ultimate goal of providing excellent customer service or meeting other business objectives.

Frequently,as People Get Used to Certain Ways of Doing Things,they