The question, "Does the capability provide tangible customer benefits?" occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?
A) Sort the core capabilities and competencies according to strategic importance.
B) Identify and agree on the key capabilities and competencies.
C) Describe all the organizational capabilities and competencies.
D) Prepare current product-market profile.
E) None of the answer choices are correct.

Question

Quizplus · Accepted Answer

The question "Does the capability provide tangible customer benefits?" is part of Step 1: Sort the core capabilities and competencies according to strategic importance. This step involves identifying which capabilities are most essential to achieving the organization's strategic goals and objectives. One aspect of strategic importance is determining whether a capability provides tangible benefits to the customer, which is why this question is asked in this step.

The Question, "Does the Capability Provide Tangible Customer Benefits?" Occurs