An example of emotional labour is when an employee is nice to a customer because he or she likes the customer.

Question

Quizplus · Accepted Answer

Emotional labor refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. Being nice to a customer because of genuine liking does not constitute emotional labor; it's when an employee has to feign or manage their emotions for the sake of their role or job expectations that it becomes emotional labor.

An Example of Emotional Labour Is When an Employee Is