The requirement to express positive emotions, especially when you really are feeling positive, boosts job satisfaction and reduces absenteeism.

Question

Quizplus · Accepted Answer

The requirement to express positive emotions, especially when one is not genuinely feeling positive, can lead to emotional labor, which may increase job dissatisfaction and potentially lead to higher absenteeism due to the stress and dissonance of having to display emotions that are not felt.

The Requirement to Express Positive Emotions, Especially When You Really