When Thelma's boss said, "What we have here is a morale problem," what was she doing?
A)Defining a problem in terms of functional specialty
B)Defining a problem in terms of solution
C)Diagnosing a problem in terms of symptoms
D)Confirmation bias
E)Hindsight

Question

Quizplus · Accepted Answer

Thelma's boss was identifying the issue based on observable effects or signs, which is essentially diagnosing a problem in terms of its symptoms.

When Thelma's Boss Said, "What We Have Here Is a Morale