In a process chain network (PCN)diagram,the service provider's degree of process control increases in the steps that require direct interaction with customers as compared to the steps performed by the service provider independently.

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In a Process Chain Network (PCN) diagram, the service provider's degree of process control is typically higher in the steps performed independently by the service provider, as these steps do not involve direct interaction with customers and can be more tightly managed and standardized. Direct interaction with customers often introduces variability that can reduce the service provider's control over those specific steps.

In a Process Chain Network (PCN)diagram,the Service Provider's Degree of Process