In a Process Chain Network (PCN)diagram,the lowest degree of process control for the service provider is in the region of
A)independent processing.
B)surrogate interaction.
C)direct interaction.
D)None of the above

Question

Quizplus · Accepted Answer

In a Process Chain Network (PCN) diagram, the lowest degree of process control for the service provider is in the region of direct interaction. This is because direct interaction involves real-time, face-to-face or technology-mediated interactions between the service provider and the customer, leaving less control in the hands of the provider compared to processes that are independent or involve surrogates.

In a Process Chain Network (PCN)diagram,the Lowest Degree of Process