Which one of the following is not a category for the Malcolm Baldrige National Quality Award?
A) Leadership
B) Strategic planning
C) Profitability
D) Customer focus
Correct Answer:
Verified
Q68: The basic quality tool that managers use
Q69: An instrument to measure customer perceptions of
Q70: The basic quality tool which is used
Q71: The basic quality tool used to plot
Q72: Comparing cost structures,speed,quality levels,etc.is known as
A)process benchmarking.
B)financial
Q74: The basic quality tool used to identify
Q75: The basic quality tool which involves graphical
Q76: A benchmark is an exemplar firm that
Q77: The basic quality tool used to plot
Q78: The basic quality tool where the operator
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