The willingness of a service provider to be prompt and helpful is known as the "responsiveness" dimension of service quality.

Name: The willingness of a service provider to be prompt and helpful is known as the "responsiveness" dimension of service quality.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Responsiveness refers to the willingness and ability of the service provider to help customers promptly and provide timely service, which is a key dimension of service quality.

The Willingness of a Service Provider to Be Prompt and Helpful