Which communication skills contribute to forming good rapport with the client?
A) Non-verbal skills
B) Active listening
C) Both of the above
D) Neither of the above

Question

Quizplus · Accepted Answer

Non-verbal skills and active listening are both crucial components of effective communication, which is essential for building good rapport with clients. Non-verbal skills include body language, eye contact, and facial expressions, which can convey empathy and understanding. Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. Both sets of skills show the client that they are valued and understood, fostering a positive relationship.

Which Communication Skills Contribute to Forming Good Rapport with the Client