What are operations management decisions, processes, and issues that involve the creation of intangible services called?
A) service operations management
B) production management
C) management of goods
D) manufacturing

Question

Quizplus · Accepted Answer

Service operations management specifically deals with the planning, organizing, directing, and controlling of all the activities involved in the creation and delivery of services. Unlike goods, services are intangible and require different approaches in management.

What Are Operations Management Decisions, Processes, and Issues That Involve