When making a claim or requesting an adjustment from a company, you should document your initial complaint and every correspondence after that.

Question

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It is critical to have an accurate record of your interaction with the company. This avoids disputes about "who said what and when" later on in the process. If you have a disagreement about facts, you can simply go to the record and reconstruct what happened. Note that you should save both the documents that you write and the documents that were written to you.

When Making a Claim or Requesting an Adjustment from a Company