Because customers view franchises as an entire unit, which of the following can have a negative effect on a franchisee's business?
A) overdependence or unsatisfied expectations
B) risk of fraud or misunderstanding
C) problems of termination or transfer
D) poor performance of other franchisees

Question

Quizplus · Accepted Answer

Poor performance of other franchisees can negatively affect a franchisee's business because customers often perceive franchises as a single entity. If one franchisee performs poorly, it can tarnish the reputation of the entire franchise brand, impacting other franchisees.

Because Customers View Franchises as an Entire Unit, Which of the Following