How well a good or service meets or exceeds customers' expectations or the degree to which a product conforms to established tolerance standards is known as ______.
A) quantity produced
B) quality
C) surpassing customer expectations
D) total quality management

Question

Quizplus · Accepted Answer

Quality is defined as how well a good or service meets or exceeds customers' expectations or the degree to which a product conforms to established tolerance standards.

How Well a Good or Service Meets or Exceeds Customers