Upward communication generally helps executives solve problems and make intelligent decisions.

Name: Upward communication generally helps executives solve problems and make intelligent decisions.
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Question

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An example of upward communication would be bank employees informing management that customers are highly resentful of fees that are added on to bank services. Knowing how customers feel is valuable information that managers can use to create better policies for both the bank and customers.

Upward Communication Generally Helps Executives Solve Problems and Make Intelligent