A manager hears the part of a message that supports his agenda, but doesn't seem to notice evidence that contradicts his point of view. The manager is engaging in
A)discrimination.
B)misreading.
C)selective perception.
D)stereotyping.

Question

Quizplus · Accepted Answer

C)Selective perception occurs when a person hears what he or she "wants to hear." Listeners tend to tune out or fail to notice parts of communication that do not directly support their points of view. When they see or hear only their own point of view, they are engaging in selective perception.

A Manager Hears the Part of a Message That Supports