In a claim letter,
A) use a direct approach for a routine claim.
B) never use an indirect approach.
C) avoid expressing goodwill and confidence in the company.
D) avoid asking for specific action for an arguable claim.
E) None of these answers are correct.

Question

Quizplus · Accepted Answer

Using a direct approach for a routine claim is standard practice because the situation is usually straightforward, and the desired resolution is clear.

In a Claim Letter