Collection experts recommend that the most successful time period for making calls to patients with delinquent accounts is:
A) 7 a.m. to 9 a.m.
B) noon to 2 p.m.
C) 5 p.m. to 8 p.m.
D) they do not advocate any certain time period.

Question

Quizplus · Accepted Answer

Collection experts recommend making calls during late afternoon or early evening, between 5 p.m. and 8 p.m., when patients are likely to be home from work and easier to reach. Therefore, option C is the most accurate answer.

Collection Experts Recommend That the Most Successful Time Period for Making