In order for a transaction to finalized,a customer must present proper identification. However,the customer forgot his wallet at home. The manager holds the items and trusts that the customer will return with the proper identification because he won't be able to get the needed items unless he returns. This trust that the customer will come back is known as
A) basic trust.
B) identification-based trust.
C) customer trust.
D) calculus-based trust.
E) None of the above.

Question

Quizplus · Accepted Answer

The trust exhibited by the manager in this situation is calculus-based trust, which is based on the expectation that the customer will weigh the potential gains and losses of not returning with the proper identification in order to complete the transaction. The customer has a high incentive to return with their ID, as they will not be able to obtain the items without it. This trust is not based on a pre-existing relationship or personal belief in the customer, but rather on the calculations of potential consequences.

In Order for a Transaction to Finalized,a Customer Must Present