Michael Hammer and James Champy are most closely identified with ________.
A) statistical process control
B) reengineering
C) total quality management
D) benchmarking
E) Six Sigma quality

Question

Quizplus · Accepted Answer

Michael Hammer and James Champy are most closely identified with reengineering, which is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service, and speed.

Michael Hammer and James Champy Are Most Closely Identified with ________