________ proposed "The 19 steps of Total Quality Control."
A) Philip Crosby
B) W. Edwards Deming
C) Joseph M. Juran
D) Genichi Taguchi
E) Armand Feigenbaum
Correct Answer:
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Q20: A theory that is generated by observation
Q21: What is the primary contribution of Philip
Q22: Quality loss function and robust design are
Q23: _ is also called the 80/20 rule.
A)
Q24: The driving force of the Century of
Q26: According to Juran, _ is a process-related
Q27: The theory of scientific management was proposed
Q28: What is the primary contribution of Armand
Q29: What are the three aspects of Juran's
Q30: _ is credited with democratizing statistics.
A) Armand
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