The heterogeneous nature of services means that ________.
A) no two services are exactly the same
B) they cannot be inventoried
C) customers cannot be involved in the production of the service
D) production and consumption of services occur simultaneously
E) they cannot be carried in stock over long periods of time
Correct Answer:
Verified
Q1: The outputs of service are homogeneous, which
Q2: The participation of a customer in the
Q4: Services that individuals do not choose to
Q5: _ services are those whose customers pay
Q6: Intangible service attributes cannot be inventoried or
Q7: Customers can exert control over the service
Q8: In many restaurants, it is common for
Q9: Which of the following is an example
Q10: _ services generally include services such as
Q11: Which of the following statements is true?
A)
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