Activities performed under a value chain approach to quality management, to insure defect-free production, such as routine equipment maintenance or quality training, represent which category of quality costs?
A) Internal activities
B) Prevention activities
C) External activities
D) Appraisal activities

Question

Quizplus · Accepted Answer

Prevention activities are proactive measures taken to prevent defects from occurring in the first place, including routine equipment maintenance and quality training.

Activities Performed Under a Value Chain Approach to Quality Management