The internal business process perspective in a balanced scorecard is often broken down into its value chain components. Those components include all of the following except the
A) Operations cycle
B) Post-sales service cycle
C) Innovation cycle
D) Budget cycle

Question

Quizplus · Accepted Answer

The budget cycle is not considered a component of the internal business process perspective in a balanced scorecard's value chain. The value chain typically includes operations, post-sales service, and innovation cycles, focusing on the processes that create and deliver value to customers, rather than financial planning processes like budgeting.

The Internal Business Process Perspective in a Balanced Scorecard Is