Managers should focus on finding the "one best measure" of performance based on the type of responsibility centre they manage.

Question

Quizplus · Accepted Answer

Managers should consider multiple measures of performance to capture the complexity of their operations and responsibilities, rather than relying on a single metric. Different aspects of performance such as financial results, customer satisfaction, and process efficiency may all be important.

Managers Should Focus on Finding the "One Best Measure" of Performance