The performance-appraisal process at Lorenzo Inc. requires managers to evaluate organizational citizenship behaviors, such as helping coworkers get their work done, integrating new employees into the team, and rewarding the employees accordingly. In the given scenario, the managers are:
A) rating contextual performance.
B) using a management-by-objectives system for appraising performance.
C) rating task behaviors.
D) using a goal-based system for appraising performance.

Question

Quizplus · Accepted Answer

Organizational citizenship behaviors are considered part of contextual performance, which includes actions that support the organizational, social, and psychological environment in which the task behaviors occur. These behaviors, such as helping coworkers and integrating new employees, go beyond the basic task requirements and contribute to the organization's overall environment.

The Performance-Appraisal Process at Lorenzo Inc