Which approach for managing and resolving conflict involves playing down differences between conflicting parties, while accentuating similarities and common interests?
A) Avoidance
B) Resistance
C) Compliance
D) Defusion
E) Confrontation

Question

Quizplus · Accepted Answer

Defusion involves downplaying differences and emphasizing commonalities to manage and resolve conflicts.

Which Approach for Managing and Resolving Conflict Involves Playing Down