In handling objections during the sales call, Jasmine (the salesperson)will let the customer talk about his or her fears or worries, then relate the experience of a similar customer and how the brand Jasmine is selling met those worries. Which method is being used?
A)Compensation
B)"Feel, felt, found"
C)Head-on
D)Indirect

Question

Quizplus · Accepted Answer

The method being used is "Feel, felt, found" which is a type of indirect approach where the salesperson acknowledges the customer's concern, relates it to the experience of a similar customer (who felt the same way), and then explains how the product or service helped them (what they found). This helps the customer see that their concern is common and can be addressed by the product, without directly confronting or dismissing their objection.

In Handling Objections During the Sales Call, Jasmine (The Salesperson)will